Privacy Policy – GTN Tuning

1. Data Controller

The controller responsible for processing your personal data is:

Global Tactical Network S.R.L.
Trade Register no. J10/713/2018
Tax ID (CUI): 39602265
Registered office: str. Dinicu Golescu nr. 50A, 120230 Buzău, Buzău County, Romania
Email: info@rogtn.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Identification and Contact Data

Name and surname
Phone number
Email address

2.2 Vehicle and Technical Data

Vehicle make, model, engine, year
Optional: VIN or other technical details if you provide them
Tuning preferences, options requested, and relevant notes

2.3 Communication Data

Messages sent via website forms, email, WhatsApp or phone
Appointment details and service history

2.4 Technical & Analytics Data

IP address, browser type, device information
Basic anonymous analytics and security-related logs

We do not intentionally collect special categories of data (sensitive data) through this website.

3. Purpose of Processing

We process your personal data for the following purposes:

To respond to your ECU tuning price requests and technical questions
To contact you about your vehicle, appointment or service
To prepare and deliver diagnostics, ECU tuning and related services
To issue invoices, contracts or other legal documents where necessary
To provide customer support and aftercare
To maintain the security and proper functioning of our website and services

4. Legal Basis (GDPR Article 6)

We rely on the following legal grounds for processing your data:

Art. 6(1)(b) GDPR – Contract / pre-contract: processing is necessary in order to take steps at your request prior to entering into a contract, and to perform the contract when we provide services.
Art. 6(1)(f) GDPR – Legitimate interest: to communicate with you, ensure service quality, protect our business, and manage appointments.
Art. 6(1)(a) GDPR – Consent: when you voluntarily submit forms, send us messages or agree to further communications.

5. Data Storage Period

We keep personal data only for as long as necessary for the purposes for which it was collected or as required by law:

Customer inquiries and communication: typically 12–24 months
Service and billing data: according to Romanian accounting and tax rules
Technical logs: for a limited period required for security and troubleshooting

When data is no longer needed, it is securely deleted or anonymized.

6. Data Recipients and Transfers

We do not sell or rent your personal data. Data may be accessed only by:

Internal GTN Tuning staff and collaborators who manage your request
Website hosting provider
Email hosting provider
Form service provider (for example, the platform used to collect tuning requests)

These providers act as data processors and are bound by confidentiality and data protection obligations.

As a rule, we do not transfer personal data outside the European Economic Area. If such a transfer is necessary, it will be done with appropriate safeguards as required by GDPR.

7. Your Rights under GDPR

You have the following rights regarding your personal data:

Right of access – to obtain confirmation whether we process your data and to receive a copy.
Right to rectification – to request correction of inaccurate or incomplete data.
Right to erasure – to request deletion of your data, in certain circumstances.
Right to restrict processing – to limit how your data is used in specific situations.
Right to data portability – to receive your data in a structured, commonly used format and transmit it to another controller.
Right to object – to object to certain types of processing based on legitimate interest.
Right to withdraw consent – when processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@rogtn.com.

You also have the right to lodge a complaint with the Romanian Data Protection Authority:
Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP) – www.dataprotection.ro

8. Cookies and Tracking

Our website may use cookies or similar technologies to ensure functionality, security and basic usage statistics. These typically do not identify you directly and are used to improve your browsing experience.

You can control cookies through your browser settings. Blocking some types of cookies may affect how certain parts of the website work.

9. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure, such as:

Use of secure (HTTPS) connections where applicable
Restricted access to systems and data
Use of reputable hosting and email providers
Regular updates and basic security practices

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or internal processes. The latest version will always be available on this page, with the updated date below.

Last updated: